Refund policy
Need help with a Cleans/d order? Email cleansd.pty@gmail.com with your order number and the item you would like to return.
Our three-month money-back guarantee
Our LED Red Blue Light Acne Treatment Pen is covered by the three-month money-back guarantee advertised on our store. If you are not satisfied, contact us within three months of delivery to request a return and refund. We will provide return instructions and confirm the return arrangements before you send the item.
How to request a return
- Email your order number, contact details and reason for the request. A reason is not required when you exercise an applicable statutory cooling-off right.
- For a damaged, faulty or incorrect item, describe the problem and include photographs if available.
- Contact us for the correct return address and instructions. Keep your proof of postage or collection.
Please package the item securely and include its supplied accessories where available. Contacting us for instructions does not limit your statutory rights.
Online purchase cooling-off rights
Where section 44 of South Africa's Electronic Communications and Transactions Act applies, you may cancel within seven days after receiving the goods without a reason or penalty. Only the direct cost of returning the goods may be charged to you. Payments will be refunded within 30 days of cancellation. Statutory exceptions may apply.
Faulty, damaged or incorrect goods
Please contact us if your order arrives damaged, is incorrect or does not work as it should. Where the Consumer Protection Act applies, goods that fail its quality requirements may be returned within six months of delivery, at our risk and expense, for your choice of repair, replacement or refund as provided by law. Our three-month guarantee does not shorten or replace these rights.
Refunds
We will confirm the refund outcome and arrangements by email. Refunds are returned to the original payment method where possible; your bank or payment provider may take additional time to reflect the credit. Applicable statutory refund deadlines remain in force.
Return costs and help
For a guarantee return, contact us to confirm collection or postage arrangements and any applicable costs before sending the item. For statutory defective-goods returns, we bear the return cost as required by law.
Questions? Email cleansd.pty@gmail.com or use our contact page. Nothing in this policy excludes or limits rights under applicable South African consumer law.